Refund policy

Return & Refund Policy (30-Day Guarantee)

At Almanova (almanova.shop), every gift basket is curated with care. Because our gift sets contain personal care items, consumables, or lifestyle goods, we follow strict hygiene and quality control standards.

1. Damaged, Defective, or Incorrect Items (No Return Needed)

We offer a 30-Day Quality Guarantee. If your order arrives damaged, defective, or incorrect, we will replace it or issue a refund at no cost to you - and you do not need to ship the item back.

To submit a claim, simply email us at support@almanova.shop within 30 days of the delivery date (ideally within 7 days so we can assist you as quickly as possible) with your Order Number and two clear photos:

Photo 1: The damaged or incorrect item clearly showing the issue.

Photo 2: The outer shipping box showing the shipping label with the tracking number next to the item.

Resolution Timeframe: Most photo-verified claims are reviewed within 2–5 business days. However, depending on our fulfillment center and carrier investigation procedures, final resolution and refund processing may take up to 30 days. Claims submitted more than 30 days after the delivery date cannot be accepted.

2. Change of Mind & Final Sale Items

Due to hygiene and safety regulations regarding curated gift baskets and personal care items, all sales are final once an order has shipped, and we cannot accept physical returns back to our US fulfillment center. However, if you are unsatisfied with your purchase for any reason, please contact us within 30 days of delivery and we will gladly work with you to offer a Store Credit or a partial goodwill refund (limited to one claim per household).

3. Order Cancellations & Address Changes

Because orders are processed rapidly by our US fulfillment centers, any cancellation or address change requests must be submitted within 6 hours of placing your order. Once an order enters the packing phase, it cannot be canceled or modified.

Lost or Undelivered Packages

If an order remains stuck in transit without updates and exceeds 45 days, a replacement or full refund may be issued.

If the carrier's tracking system marks your package as "Delivered" but you have not received it, we require an official non-delivery certification or investigation report from the local carrier (USPS/FedEx/UPS) before a replacement or refund can be processed, as carrier-verified deliveries are outside our direct control.